FAQs

You can find the answers to some of the most frequently asked questions below. If you would like more information, please contact Jennifer, our Patient Liaison, at 617-481-6905 or Contact@3DMedicalConcierge.com and she will assist you.

Membership Medicine and You

How does our practice differ from the typical traditional practice?

You will experience the difference immediately when you visit us at 3D Medical Concierge. Our entire office has been designed to create a relaxing, calm, and comfortable experience for you, from the reception area to our exam rooms. There is little, if any, waiting time to see your doctor. We will take the time to address your medical concerns and answer all your questions, and your office visits will never feel rushed.

Because our practice is limited to just a few hundred, not thousands, of patients, we really get to know our patients so we can take a more proactive role in your health and wellness and be there when you need us.

Our goal is to provide you with an experience that will not just meet, but exceed, your expectations for a doctor’s office.

What is Concierge Medicine?

Concierge medicine, sometimes referred to as Membership medicine (or Direct Primary Care/DPC), is a model that emphasizes wellness and disease prevention and personalized care. We can take the time with you that we need. We are not confined to 10-minute appointments typical of practices which, because of their dependency on limited insurance reimbursements, must see many more patients per day to make ends meet.

Instead, by charging an affordable monthly or annual fee, we are able to see many fewer patients, and provide you with extremely convenient, personalized and preventive care when you need it. Our membership model enables a strong and satisfying doctor-patient relationship – the key to helping you stay healthy.

It’s the way we’ve always wanted and expected to practice medicine!

What does membership include?

Your membership includes an annual comprehensive physical exam that is in addition to insurance- covered or Medicare-covered annual wellness visits. It incorporates comprehensive screening and diagnostic tests, and focuses on nutrition, fitness, healthy sleep, social/emotional wellness, and stress management. We will also determine a personalized schedule for regular follow up.

The result is a customized wellness plan which includes individualized follow-up and other forms of communication support throughout the year. This results in a far more connected version of primary care and guides you to achieving and maintaining more optimum health and disease prevention.

We can provide a great amount of care by phone, email, and text, including virtual visits when appropriate. We are available to discuss urgent concerns evenings and weekends when needed. We have created a practice where you can reach us when you need us, without having to jump through many hoops!

You will enjoy greater convenience and peace of mind. You may also find a reduced need for visits to specialists and the emergency department/urgent care.

See the many other benefits you will receive.

Why is there a membership fee if the practice is reimbursed by insurance plans?

Your membership fee is for the extensive services and benefits you receive that are not covered by insurances. Health insurance incentivizes doctors to treat illness and disease rather than promote wellness and prevention.

The concierge model allows us more time to evaluate you as a whole person, including your lifestyle influences on your health. So, we can focus more on preventing and reversing your disease process.

Your membership will include an annual comprehensive physical exam that focuses on lifestyle factors and habits. This is in addition to insurance-covered or Medicare-covered annual wellness visits.

Your support will include health coaching for nutrition, fitness, stress management, social / emotional wellness, and sleep health, plus yoga, meditation, acupuncture, and other holistic strategies. We will also determine with you a personalized schedule for regular follow up throughout the year.

Will I still benefit from membership even if I don’t expect to need frequent medical attention?

Absolutely. We believe patients would see their doctor more if it were easier to communicate, more private, and less hassle.

At 3D Medical Concierge, we make it easy for our patients to communicate with us and visit us in the office. We listen carefully to you to understand how your life, work and family situations may be affecting your health – physically, mentally, and emotionally.

Besides acute care and managing illness, our focus is on adopting healthy lifestyle habits. We want to identify and prevent disease and other risk factors, concentrating our efforts on your lifetime health and wellness. Together, we will create a personalized plan to achieve and maintain your optimal health.

Advanced diagnostic tests can help us identify risk factors and health issues before they cause disease, saving you money, time, suffering and higher costs in the long run. Unlike the traditional practice environment, we have the time to deliver this type of comprehensive and detailed care.

Who does this membership plan work best for?

People of all ages benefit from the value-added services we offer at 3D Medical Concierge.

(We specialize in providing primary medical care for ages 18 and up).

It works especially well for:

  • Patients desiring easy and direct communication with their doctor.
  • Patients who want a doctor to address the underlying cause of illness, not to just treat the symptoms.
  • Those who want to take part in improving their health and staying well.
  • Patients who want a physician with traditional training but an open mind to non-traditional approaches.
  • Patients who are too busy to spend extended time waiting in a doctor’s office to be seen.
  • Those who wish to have their medical care remain private.

Appointments, Referrals and Care

What happens if I’m admitted to the emergency room or hospital?

This can be a stressful and often confusing experience for patients and their families.

You will be cared for by the emergency room physician and/or hospitalist team. Your plan of care is determined by the hospitalist team; we will communicate with them, review your plan of care, answer questions, and make recommendations as needed.  As your health care advocates, we will communicate directly with you and your loved ones, and help you navigate the health care system.

Do you make home visits? 

Yes, we do, on a case-by-case basis. We appreciate that it can be logistically difficult to get to the doctor’s office. Our practice has a “Home Visit Plan” for those who are homebound or in a nursing home.  

What if I need specialty care?

As your primary care physicians, our comprehensive training allows us to handle most of your healthcare needs. If you need to see a specialist, we will help you find the right doctor or communicate with your preferred specialist. When making referrals, we can consult with your specialist prior to your appointment, as needed.

After your specialist visit, we will follow up to discuss any of your questions or concerns and arrange additional testing and management if needed.

What if I need urgent care?

If you have a life-threatening emergency, you should call 911 or go to the ER immediately. Otherwise, you can contact us when needed. 

Often, we can diagnose and treat your need without a visit to the ER. In fact, concierge medicine has been shown to result in many fewer ER and urgent care visits because we can discuss and address your medical needs when you need to. If appropriate, rest assured we can see you the same or next day!  

What if I need to contact you while I’m away from home?

You can communicate with us wherever you are, and we will help with any medical conditions that can be handled by a “virtual visit.” If you have a condition that requires in-person evaluation and treatment, we will direct you to appropriate nearby care, and coordinate follow-up when you return home.

Our college program is a reassuring service that allows students to easily contact us by cell, text, email, or video. Your student will have their own trusted doctor who knows them well and can coordinate their care while away from home. We can handle most medical needs to help your student avoid a visit to the clinic altogether or communicate directly with local healthcare providers if needed. 

What if my doctor is on vacation?

As a member of 3D Medical Concierge, you are never alone. Even when out of town, we will still be available by phone for your urgent needs. You will be notified by email before any vacations. Because there are two doctors at 3D Medical Concierge, you will have a trusted physician available to assist you for any urgent matters or to be seen in the office.

How insurance works in the practice

Do you bill insurance plans?

Yes. We accept most major insurance plans and will bill for covered medical services.

Can you see me if I have Medicare?

Absolutely. We are participating providers with Medicare and will bill Medicare on your behalf.

Our practice is well suited to handle the more complex medical issues often associated with older patients.  We can spend the time necessary to manage — and possibly reverse — chronic disease, minimize the use of medications, and work together to optimize your health and wellness.

Can you see me if I have Mass Health?

We are not permitted by law to accept Mass Health patients under the concierge model.

Do I still need health insurance as a member of your practice?

Our medical practice is not an insurance provider, and it is very important to maintain a medical insurance policy (and/or Medicare) to cover outside testing and specialists, as well as expensive, unusual, and unpredictable events such as surgery, emergency care and hospitalization.

How to join

How much is the membership fee? 

Membership fees can be paid annually, quarterly, or monthly. We have discounts for couples and families. Please visit our Fees page for details.

Do you offer gift memberships?

Yes! Family members or friends may want to provide a loved one the gift of membership. It’s a great way to provide support and peace of mind and ensure personalized attention for their well-being.

Can joining 3D Medical Concierge save me money?

Yes, it can for many of our patients. 

We expect many patients will have fewer out-of-pocket medical costs. We can better manage the risks of the majority of your health issues and concerns because of our smaller practice and more connected care model.

Studies show that membership medicine can lead to:

  • Less dependency on medications 
  • Fewer specialty referrals
  • Fewer emergency and hospital visits
  • Savings on labs and imaging
  • Less need for expensive test ordering
Is there a limit to how many patients can join 3D Medical Concierge?

Yes. One of the most important aspects of personalized medicine is limiting the practice size to be able to devote more time and energy to each patient. Therefore, once we have reached our ideal practice size, we will establish a waiting list.

What if I decide to leave the practice? 

You may cancel your membership any time after the first three months, with thirty days’ notice.  If you prepaid your membership fee for the year you will be reimbursed for the remaining months.

Please note: If you cancel your membership and decide to rejoin the practice at a later date, you may be placed on a waiting list pending membership availability. You would also be subject to any price increases that have occurred since you originally joined the practice.

Can we meet before joining?

Yes, if you are not an established patient of ours, we ask that we meet each other in-person (or virtually) to be sure our practice is a good fit for you. You may use our Contact form to set up a time to meet.

HOW DO I BECOME A MEMBER?

You can apply online now or Contact Us.

Please remember that space is limited, and members are accepted on a first-come, first-served basis. Once all available slots are filled, we will add your name to our waiting list, so we encourage you to let us know soon if you would like to join.

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