FAQs

You can find the answers to some of the most frequently asked questions below. If you would like more information, please contact Dr. Ivi Kasimati at (617) 481-6905 or email at ivi@3dmedicalconcierge.com.

Membership Medicine and You

How does our practice differ from the typical traditional practice?

At 3D Medical Concierge, our practice stands out from the typical and traditional medical practices in several ways. From the moment you enter our office, you will experience the calm, relaxing, and comfortable atmosphere, from the reception area to the exam rooms. Unlike traditional practices, we ensure minimal to no wait times, and your visit will never feel rushed. Our doctors provide proactive care, prioritizing your health and wellness.

What is Concierge Medicine?

Concierge medicine is a model that emphasizes wellness and disease prevention. Patients pay a membership fee for enhanced medical services and personalized care, this approach typically includes more immediate and direct access to your doctor. Concierge medicine often has a smaller patient panel, which enables the physicians to develop closer relationships with the patients and provide more attentive and individualized care.

What does membership include?
  1. Direct Access to Your Doctor:
    We can provide a great amount of care by phone, email, and text, including virtual visits when appropriate.
  2. Same-Day or Next-day Appointments:
    Your physician is always available to you by phone 24/7. We have worked hard to create a practice where you can reach us when you need us, without having to jump through many hoops!
  3. Longer and Unhurried Visits:
    You will enjoy greater convenience and peace of mind. Thorough consultations at your scheduled appointment time.
  4. Personalized Care Plans:
    You may also find a reduced need for visits to specialists and the emergency department or urgent care.
  5. Medical Records:
    Access to your medical records at your request.
Will I still benefit from membership even if I don’t expect to need frequent medical attention?

Yes, you will still benefit from concierge medicine membership even if you do not expect to need frequent medical attention. Concierge medicine offers a more private and convenient healthcare experience that ensures personalized and accessible services whenever you need them.

Besides acute care and managing illness, our focus is on adopting healthy lifestyle habits. We want to identify and prevent disease and other risk factors, concentrating our efforts on your lifetime health and wellness. Together, we will create a personalized plan to achieve and maintain your optimal health.

Advanced diagnostic tests can help us identify risk factors and health issues before they cause disease, saving you money, time, suffering and higher costs in the long run. Unlike the traditional practice environment, we have the time to deliver this type of comprehensive and detailed care.Advanced diagnostic tests can help us identify risk factors and health issues before they cause disease, saving you money, time, suffering and higher costs in the long run. Unlike the traditional practice environment, we have the time to deliver this type of comprehensive and detailed care.

Appointments, Referrals and Care

What happens if I’m admitted to the emergency room or hospital?

This can be a stressful and often confusing experience for patients and their families.

You will be cared for.

  • Your concierge doctor and team will communicate directly with the hospital medical team to ensure they have all your medical history and information regarding your health status.

You will be advocated for.

  • Your concierge doctor and team will advocate for your care and treatment.

You will receive post hospital care.

  • As your concierge medicine practice, our team and your doctor will schedule a post-hospital visit to ensure proper monitoring and progress in your recovery. Our doctors comprehensive training as primary care physicians allows them to handle most of your healthcare needs. If a specialist referral is required, we will personally ensure a smooth transition, avoiding the delays and confusion of typical traditional practices.
What if I need urgent care?

If you have a life-threatening emergency, you should call 911 or go to the ER immediately. Otherwise, you can directly contact your doctor when needed.

Often, we can diagnose and treat your need without a visit to the ER. In fact, membership medicine has been shown to result in many fewer ER and urgent care visits because we can discuss your medical needs when you need to. If appropriate, rest assured we can see you the same or next day!

What if I need medical attention while I’m away from home?

You can speak with your doctor wherever you are, and he will help with any medical conditions that can be handled by “virtual visit.” If you have a condition that requires in person evaluation and treatment, he will direct you to appropriate nearby care, and coordinate follow-up when you return home.

Your 3D Medical Team is always available to you.

As a member of 3D Medical Concierge, your physician and your healthcare team will always be available. Dr. Laho and Dr. Kasimati will cover for each other if either one of them are not available.

You will also have access to the staff during office hours to help facilitate any of your medical or administrative needs.

How insurance works in the practice

Do you bill insurance plans?

Yes, we accept most major insurance plans.

Can you see me if I have Medicare?

Absolutely. We are participating providers with Medicare and will bill Medicare on your behalf. Our practice is well suited to handle the more complex medical issues often associated with seniors. We can spend the time necessary to manage chronic disease and the use of medications, and work together to optimize your health and wellness.

How to join

Is there a limit to how many patients can join 3D Medical Concierge?

Yes. One of the most important aspects of personalized medicine is limiting the practice size to be able to devote more time and energy to each patient. Therefore, once we have reached our ideal practice size, we will establish a waiting list.

What if I decide to leave the practice?

You may cancel your membership any time after the first three months, with thirty days’ notice. If you prepaid your membership fee for the year you will be reimbursed for the remaining months.

Can we meet before joining?

Yes, we ask that we meet each other in-person (or virtually) to be sure our practice is a good fit for you. You may contact Dr. Ivi Kasimati at (617) 481-6905 or ivi@3dmedicalconcierge.com to set up a time to meet.

How do I become a member?

Please contact our Practice Manager, Thaleia Stampoulidou-Rocha at (617) 481- 6905 or Thaleia@3DMedicalConcierge.com.

Please be aware that space is limited, and members are accepted on a first-come, first served basis. Once all available slots are filled, we will add your name to our waiting list, so we encourage you to let us know soon if you would like to join.

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